Delivery
For our UK customers:
Local pick up:
Local pick up is free and your order can be collected from our shop-studio at The Factory, 21-31 Shacklewell Lane, Dalston, Hackney, London, E8 2DA
Monday - Friday 11am-6pm
UK Standard delivery (4-6 working days) costs £5.00 for orders below £120.00.
Please understand that working days don't include Saturday and Sunday, or national holidays, and we process orders the day after we receive them.
For individual sample orders, we don't send on a tracked service.
For our customers in the EU (orders are sent out from Poland, not from the UK)
Standard Delivery will take between 10 and 14 working days. (Not including Saturdays and Sundays or national holidays)
And we deliver to the following countries:
For £7.50 to:
- Austria
- Belgium
- Croatia
- Czech Republic
- Denmark
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Netherlands
- Poland
- Slovakia
For £10 to:
- Bulgaria
- Estonia
- Finland
- Greece
- Hungary
- Latvia
- Lithuania
- Luxembourg
- Monaco
- Portugal (excluding the Açores and Madeira)
- Romania
- Slovenia
- Spain (excluding the Canary Islands, and Ceuta and Melilla)
- Sweden
For individual sample orders, we don't send on a tracked service.
For our customers in continental USA:
Standard delivery (4-6 working days) costs £5.00 for all orders below £120.00.
Unfortunately, we're not able to deliver to P.O boxes or APO/FPO addresses, military states or U.S territories.
Please understand that working days don't include Saturday and Sunday or national holidays.
Free shipping on all orders over £120.
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Delivery for Nomad discovery set is free, but a shipping charge will be applied if other items are added to the order.
Please do check if there’s a stockist near you and sign up to our e-newsletter to hear about new openings around the world.
Rest of the World
Why can't we ship to other countries ?
We'd love to be able to ship to more countries around the world, but fragrance is deemed 'hazardous, dangerous goods' and I'm afraid that makes it complicated and difficult to export to many places we'd love to be able to send it to.
RETURNS POLICY
We hope you'll love your GALLIVANT fragrance. It's been made with a lot of thought, love and attention. However, if you’re not happy, we offer a refund, exchange or replacement provided your product is returned to us within 30 days of receipt. They must be in their original packaging, completely unopened and undamaged.
To refund your purchase, please get in touch with us via the contact form with your order number. When we receive your returned products we will refund the purchase price.
We will only refund your postage cost if the goods are faulty or we have sent you the wrong thing.
Only products purchased through our website may be returned in this way. If you have bought a GALLIVANT fragrance from one of our authorised stockists or retailers, please return it to them. That's then a question of the returns policy of the retailer where you bought it.
Thanks very much.