For our UK customers:
Local pick up:
Local pick up is free and your order can be collected from our shop-studio at The Factory, 21-31 Shacklewell Lane, Dalston, Hackney, London, E8 2DA
Monday - Thursday 11am-6pm. Friday 11am-3pm
UK Standard delivery (4-6 working days) costs £5.00 for orders below £120.00.
Free shipping on all orders over £120 & for the Nomad Discovery set
Please understand that working days don't include Saturday and Sunday, or national holidays, and we process orders the day after we receive them.
For individual sample orders, we don't send on a tracked service.
For our customers in the EU (orders are shipped from The Netherlands)
Standard Delivery will take between 5 and 10 working days. (Not including Saturdays and Sundays or national holidays)
NB : for the Republic of Ireland, orders may take up to 14 working days
Our EU orders are shipped from The Netherlands
Free shipping on all orders over £120 & Nomad Discovery set
We deliver to the following countries:
For £7.50 to:
- Austria
- Belgium
- Croatia
- Czech Republic
- Denmark
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Netherlands
- Poland
- Slovakia
For £10 to:
- Bulgaria
- Estonia
- Finland
- Greece
- Hungary
- Latvia
- Lithuania
- Luxembourg
- Monaco
- Portugal (excluding the Açores and Madeira)
- Romania
- Slovenia
- Spain (excluding the Canary Islands, and Ceuta and Melilla)
- Sweden
For our customers in continental USA: (orders shipped from New Jersey)
Standard delivery (4-6 working days) costs £5.00 for all orders below £120.00.
Free shipping on all orders over £120 & the Nomad Discovery set
Unfortunately, we're not able to deliver to P.O boxes or APO/FPO addresses, military states or U.S territories.
Please understand that working days don't include Saturday and Sunday or national holidays.
For our customers in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates ( UAE ) : Express shipping from the UK
Express International delivery (approx 10 working days) costs £35.00 for all orders including the Nomad Discovery set.
--------------------------------------------
Delivery for Nomad discovery set is free for UK, EU & USA but a shipping charge will be applied if other items are added to the order.
Please do check if there’s a stockist near you and sign up to our e-newsletter to hear about new openings around the world.
Rest of the World
Why can't we ship to other countries ?
We'd love to be able to ship to more countries around the world, but fragrance is deemed 'hazardous, dangerous goods' and I'm afraid that makes it complicated and difficult to export to many places we'd love to be able to send it to.
RETURNS POLICY
We hope you'll love your GALLIVANT fragrance. It's been made with a lot of thought, love and attention. However, if you’re not happy, we offer a refund, exchange or replacement provided your product is returned to us within 30 days of receipt. They must be in their original packaging, completely unopened and undamaged.
To refund your purchase, please get in touch with us via the contact form with your order number. When we receive your returned products we will refund the purchase price.
We will only refund your postage cost if the goods are faulty or we have sent you the wrong thing.
Only products purchased through our website may be returned in this way. If you have bought a GALLIVANT fragrance from one of our authorised stockists or retailers, please return it to them. That's then a question of the returns policy of the retailer where you bought it.
Thanks very much.
